We will conduct all operations, procedures, activities according to the Privacy Act 1988 which is an Act to make provision to protect the privacy of individuals, and for related purposes.
We will make sure that all the private information of customers/participants will be protected.
This privacy policy outlines our policy on how we manage your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information.
Collecting Your Personal Information
In general, your personal information will be collected by us in order to address you as a customer, identify you for who you are and provide you with the service you ask from us.
Your personal information includes your name, date of birth, address, contact numbers, Email address, and any other matter you write or say when communicating/contacting with us.
We collect your personal information via Emails you send, telephone calls you make, booking you make and through this website by monitoring the traffic and statistic within the website through the server we use by different programs.
The personal information collected may include sensitive information such as health information and memberships of professional or trade associations.
Holding your personal information
Your personal information is generally held in client files or a computer database.
We will seek to ensure that we take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorized access, modification and disclosure.
Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.
We will also take reasonable steps to destroy or permanently de-identify personal information that we no longer need for any purpose for which may be used or disclosed
Using and Disclosing Your Personal Information
Your personal information may be disclosed for purposes related to the provision to you of the service you have requested.
We may disclose your personal information to an agent of ours which is linked to the provision of service to you according to our agreement.
Further, to conduct our operations, we occasionally engages independent operators and parties. Accordingly, some this information may be used or disclosed in part to:
- Enable mail contractors to deliver documents and communications to customers
- Officers of a government law enforcement agency in connection with the lawful performance of their duty
- A debt collection agency for financial default purposes
- Send direct mail to customers with news of special offers or the availability of new products or services
- Service providers for improving customers requests
Withdrawing consent for disclosure of information
If you do not consent to any of the disclosures above please advise us in writing. We will then ensure your personal information is not used for this purpose. This exemption cannot apply where we are required by law to provide such disclosure. If you do not object to the uses or disclosures as stated above, we will accept this as having received your express consent.
Accessing personal information
Customers may, upon written request, access their own personal information which we have obtained from booking/application forms and the related product or service forms it currently holds.
If for any reason we are not in a position to release personal information, for example in cases where it would be unlawful to do so, we will notify you of this refusal and the basis for it.
Making changes to personal information
We endeavour to ensure personal information held is accurate, complete and up-to-date. Where you believe personal information held is not accurate, complete or up-to-date, please advise us and every effort will be made to correct the information.